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Privacy Policy

Privacy Policy

This Privacy Policy explains how City Story handles personal data when you use proposalhoneyreason.quest, make an inquiry, or book a guided culinary or market experience. It describes the types of information we collect, the purposes for which we use it, and the circumstances in which it may be shared.

Terms of Service Contact
Policy guidance

This introduction outlines how the policy is organized and where to find key information.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
Purpose of use

How We Use Data

We use personal data to respond to inquiries, manage bookings, confirm dates and group details, collect dietary or route preferences, arrange meeting-point information, process payments, provide the guided experience, communicate about changes, maintain records, improve website performance, and meet legal or accounting obligations. We may also use limited data to handle security, fraud prevention, and service troubleshooting.

Note
Processing is limited to the operational needs of the website and booked services.
Third-party sharing

Service Providers and Partners

We may share data with service providers that support website hosting, communications, payment processing, record management, or similar operational functions. Where a tasting venue, market contact, or other local partner needs information to confirm availability or deliver part of the experience, we share only what is reasonably necessary for that purpose.

Note
Operational partners receive only the information needed for their role.
Legal basis

Legal Disclosures

We may share personal data with public authorities, courts, or other parties when required by law, to respond to lawful requests, to protect our rights, to address fraud or security concerns, or to support the handling of a complaint or dispute. We may also disclose information where necessary to complete a payment or maintain business records.

Note
Disclosure may be required for compliance, safety, or dispute resolution.

Data handling overview

How information is collected and how cookies work

01 · Collection

Data We Collect

We may process identification and contact details, booking and payment information, dietary preferences or other route-related notes you choose to provide, communication records, and limited technical data such as device, browser, and usage information. Where needed for a private culinary route or market walk, we may also process group size, preferred dates, meeting-point details, and language preferences.

The categories collected depend on booking, inquiry, and tour participation activity.
02 · Sources

How We Collect Data

We collect data when you submit a consultation request, communicate by email or phone, complete a booking, share dietary or route preferences, make a payment, or check in for a guided experience. We may also receive technical data automatically from your browser or device when you use the website.

Most information comes directly from the person making the request or booking.
03 · Cookies

Cookies We Use

We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the website is used. Cookies may be session-based or persistent, depending on their function.

Cookie use is limited to standard website functions and basic analytics where enabled.
04 · Controls

Cookie Controls

You can usually block or delete cookies through your browser settings. If the website presents a cookie choice tool, you may use it to manage non-essential cookies. Some cookies are necessary for basic site functions and may not be disabled without affecting performance.

Browser settings and cookie prompts may be used to limit non-essential cookies.
User Rights

Your Rights

Subject to legal limits, you may ask to access, correct, delete, or restrict certain personal data, and you may object to some processing activities. Where processing is based on consent, you may withdraw consent for future processing. We may need to verify your identity before acting on a request.

Available rights depend on the nature of the request and applicable law.
Requests

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the data or activity involved. We may ask for enough information to confirm your identity and locate the relevant records. If we cannot comply fully, we will explain the reason where appropriate.

Requests are reviewed before action is taken to protect data security and accuracy.
Data Retention

Data Retention

We retain personal data for the period needed to manage inquiries, bookings, payments, service delivery, recordkeeping, and dispute handling. When data is no longer required, we delete it or anonymize it where practicable, unless a longer retention period is needed to meet legal, accounting, or security obligations.

We keep data only for as long as needed for the relevant purpose or legal obligation.
Policy Updates

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will apply when it is posted on the website, and the effective date may be adjusted to show when the notice was last changed. If a change materially affects how we handle personal data, we will take reasonable steps to make the update visible.

The notice may be revised to reflect operational or legal changes.

Contact Information

Privacy email
[email protected]
Privacy phone
+994 70 500 50 90
Mailing address
17, Məşəd Küçəsi Dalan 21, Ağdaş, AZ
Privacy inquiries
[email protected]

Use the contact details below for questions about this notice or your personal data.

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